diamond exchange
diamond exchange
This app is available for your device
diamond exchange
This app is available for your device
Contact
+91 0016340246
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the diamond exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to log in securely, eliminating the need for a password or email. This convenient method allows you to easily access your account.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal to ensure a smooth process. If you don't receive the OTP after waiting, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your existing active number. If your number has changed, please send your updated KYC details to the customer support team via email to facilitate the account transfer. This will help resolve the login issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can easily log in and access the newly updated app. This should resolve any problems and allow you to start playing again.
Q1: What is the minimum withdrawal amount in the diamond exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, not including bonus amounts. This means users can only withdraw the hard-earned money from their gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, please ensure that you have uploaded all required KYC details, including your Aadhar card and bank information, within the app. This also includes saving your UPI details for a seamless experience. Once complete, your account will be fully verified.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, down from an initial 30 minutes. However, payment delays can occur, resulting in a wait time of up to 24 hours. This wait time can extend the overall process duration beyond the initial 3-hour estimate.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing games with the bonus amount are withdrawable. This means you can withdraw the money you've won, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request fails there, the funds will be added to your wallet account within 24 hours. If you continue to experience issues, you can seek assistance from their care centre.
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